Account and data deletion

This is the fastest way: deletion is immediate.

1. 1Open the Quantum Mind app and sign in to your account.
2. 2Go to Profile → Privacy and data.
3. 3Tap “Delete my account”, read the summary and confirm that you understand, then tap “Continue”.
4. 4Enter your password (and the verification code, if you turned on two-step verification) and tap “Delete permanently”.

As soon as you confirm, the account is deleted, all sessions are closed and you will no longer be able to sign in. This cannot be undone.

Write to support@mgquantumsystems.com from your account’s email address, with the subject “Quantum Mind account deletion”. We verify that the request comes from you and proceed without undue delay, in any case within one month of the request.

We immediately delete or anonymise the personal data linked to your account, in particular:

• your profile: name, email address and phone number, replaced by generic placeholders, and your preferences (language, time zone, notifications);
• your answers to exercises and your personal journal, your progress, your attendance at live sessions and your enrolments;
• authorized devices, sign-in sessions, push notification tokens, in-app notifications, the sign-in history and the security events that concern you;
• your sign-in credentials (password, two-step verification and recovery codes) and any invitation or password reset links.

Any events added to your phone calendar are stored on your device and were never sent to us: to remove them use the Calendar app.

To keep the service secure and to defend our rights, some information cannot be erased immediately:

• the audit log (the operations recorded on your account, for example sign-ins and staff actions): each entry is kept for 24 months from when it was recorded and then deleted. After deletion the entries generated by your own actions lose email, IP address and user agent; those generated by staff actions on your account may carry a reason written by staff, but not your email;
• the acceptances of the legal documents (which version you accepted and when), in pseudonymised form: without IP address, user agent and device, and linked only to an anonymous internal identifier, as proof to defend our rights;
• backup copies: the database is copied periodically and the copies are kept for a limited period and then overwritten. Your data may remain in backup copies until they rotate and, if a backup had to be restored, the deletions already carried out would be applied again;
• anonymous or aggregated data that cannot identify you (for example statistics on content usage);
• information we must keep by law or to establish, exercise or defend legal claims, only for as long as required.

We do not keep copies of your data for advertising or commercial purposes and we do not sell it to third parties.

If you do not delete your account, a daily automatic clean-up still removes the oldest technical data: the sign-in history after 12 months; security events and the audit log after 24 months; expired or revoked sessions after 30 days; devices and push notification tokens not used for 12 months. The full picture is in section 9 of the Privacy Policy.

Besides deletion you can request access to your data, rectification, portability or restriction of processing. In the app you can download a copy of your data in Profile → Privacy and data → Download my data. For any request write to support@mgquantumsystems.com: details are in the Privacy Policy.

Staff accounts are managed by the academy. To request the closure of a staff account write to support@mgquantumsystems.com.