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Support
How can we help?
The academy team answers questions about access, passwords, devices and personal data. Below you will find the most frequent answers.
Frequently asked questions
How do I get access to the app?
Access is reserved for students enrolled in the Quantum Mind academy and there is no self-registration. After you enrol, the team creates your account and gets you the link to activate it: from the link you choose your password and can sign in to the app.
I did not receive the link to activate my account
The activation link is handed to you by the academy team. If you have not received it or it has expired, write to support with your name and the email address you enrolled with: we will get you a new link.
I forgot my password
Write to support from your account’s email address: we verify that the request is yours and get you a link to choose a new password.
I reached the device limit
To protect the content, each account can be used on a limited number of devices. If you can still sign in, go to Profile → Authorized devices and remove the one you no longer use. Otherwise write to support and we will free one up for you.
Is the app paid? Are there purchases?
No. The app contains no purchases or subscriptions and does not collect payments of any kind. Enrolment in the academy is handled outside the app, directly with the team.
I do not see anything in the Live section
The Live section only shows the live sessions scheduled by the academy. If there are none right now, you will see a message saying so: as soon as one is scheduled it will appear here, with the button to join and to add it to your calendar.
Why can I not take screenshots or record the screen?
The academy’s content is protected and reserved for students: where your phone allows it, screenshots and screen recordings are blocked or blacked out, and workbook pages carry your name as a watermark.
How do I get a copy of my data?
From the app: Profile → Privacy and data → Download my data, to get a copy of your personal data in a readable format. Alternatively write to support from your account’s email address.
How do I delete my account?
From the app: Profile → Privacy and data → Delete my account. Deletion is immediate. You will find all the details, including what is kept and for how long, on the dedicated page. Account deletion
Who operates the service
Quantum Mind is a service of Allinners LLC, which acts as the controller of students’ personal data.
Allinners LLC, a company registered in Sharjah Media City, United Arab Emirates (Office 10, Level 1, Sharjah Media City, Sharjah, UAE — PO Box 487177)